FAQ

Common questions we usually get asked about our products and service.

What if I need to modify my order?

Once you place your order we aim to fulfill it as quickly as possible, if for any reason you would like to make a modification to your order you need to contact us at: customercare@kinkyplanet.co.uk. If your order has not already been processed then we will modify your order to your request. If your order has already been processed and dispatched, do not worry you can quickly return it to us and we will aim to rectify the order in a fast and professional manner so you can get the product you desire. Any price differences will need paid for although if you want to modify the order and it totals up to be cheaper, we will refund partially as necessary.

What if I need to change my shipping address?

You can quickly change your shipping address in the checkout page before you place the order. If you need to change the shipping address on a order already placed, please get in touch with our customer support team at: customercare@kinkyplanet.co.uk

Can I get same day delivery?

Same day delivery is not possible but we do offer next day delivery when your order is placed before 2pm. When you reach the checkout page you will be able to select the shipping type that you require, next day delivery is available amongst our other delivery options. 

When will payment be taken?

When you place your order with us, payment will be taken immediately from your chosen payment method. 

Are there any other charges?

When you checkout you will only ever pay for the products that you have bought and the price will be visible on the checkout page so you understand how much will be deducted from your payment method. We never take any other payments, you will only ever pay for the products that you choose to purchase. If you have any other questions please contact customer care, we will be more than happy to support you!

Where do i send my returns to?

Any returns you wish to return for a refund or exchange can be sent to:

KINKYPLANET LIMITED
PO BOX 228
Hitchin
Herts
SG4 0WW

Where can i get a returns form?

If you wish to return an item you can contact customer services for a returns form. Do not worry if you cannot print it out we will send you a copy of our returns form to you in a discreet manner. 

Do i have to pay for returns?

We offer returns on all our products but at this current time we do not refund the cost of the shipping to return the item. It is your responsibility to ensure the item you wish to return reaches us. 

Still have a question?

Please contact us for more information.

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