Kinky Planet Returns Policy, Guarantees and Information.

How to Return an Item to Kinky Planet:

Return or exchange an item with our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.

Returned items must be returned unopened in the original packaging with any enclosed documentation and should be unused or unworn. 

We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

 

Doll Returns Policy

All sales are final. We have a firm no doll returns policy due to the nature of the product. No refunds are given on any completed products. Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract.

Under Section 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation rights conferred by the aforementioned regulations do not apply where:

“In the case of a contract for the supply of sealed goods which are not suitable for return due to a health protection or hygiene reasons, if they become unsealed after delivery”

 

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

Our Returns address is

KINKYPLANET LIMITED PO BOX 228 Hitchin Herts SG4 0WW

If you need help, advice or support in returning an item or in the very unlikely event you item has arrived faulty or damaged you can also contact our customer care team via email at CustomerCare@KinkyPlanet.co.uk. 

Otherwise simple complete the returns form below. 

Return Form